Terms & Conditions

Welcome to IMPACT NARRATIVE SDN BHD. By using our website and purchasing products from us, you agree to comply with the following terms and conditions. Please read them carefully before placing your order.

1. General Information

  • These Terms and Conditions govern your use of our website and the purchase of products from IMPACT NARRATIVE SDN BHD.
  • By accessing our website or making a purchase, you agree to these Terms and Conditions.

2. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to use our services.
  • By placing an order, you confirm that the information you provide is accurate and complete.

3. Products and Availability

  • All products listed on our website are subject to availability.
  • We reserve the right to discontinue or modify any product without notice.
  • Images of products are for illustrative purposes only; actual products may vary slightly.

4. Pricing and Payment

  • Prices are listed in MYR and are inclusive/exclusive of taxes as indicated.
  • We accept payment via [e.g., credit card, payment gateways].
  • Payment must be completed before your order is processed.

5. Orders and Shipping

  • Once an order is placed, you will receive an order confirmation via email or SMS.
  • Orders are processed and shipped in accordance with our Shipping Policy.
  • We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

6. Returns, Exchanges, and Refunds

  • Returns and exchanges are subject to our Return Policy and Exchange Policy.
  • Refunds will be issued in accordance with our policies, less any applicable fees.

7. Customer Responsibilities

  • Customers are responsible for providing accurate shipping and billing information.
  • It is your responsibility to inspect your order upon delivery and notify us of any issues within RECEIVE DATE.

8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our liability is limited to the value of the product purchased.

9. Intellectual Property

  • All content on our website, including text, images, logos, and graphics, is the intellectual property of IMPACT NARRATIVE SDN BHD.
  • Unauthorized use, reproduction, or distribution of our content is prohibited.

10. Privacy Policy

  • Your use of our website and services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

  • These Terms and Conditions are governed by the laws of MALAYSIA.
  • Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of MALAYSIA.

12. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time.
  • Changes will be posted on this page with the updated effective date.

13. Contact Information

For questions or concerns about these Terms and Conditions, please contact us:

  • Email: impact-narrative@outlook.com 
  • Phone: +6011 2760 3133