Shipping Policy

1. Order Processing Time

  • Orders are processed and shipped within 3-5 business days after payment confirmation.
  • For fresh or perishable items, processing times may vary to ensure quality and freshness.

2. Shipping Destinations

  • We currently ship to addresses within MALAYSIA.
  • Delivery to remote areas may require additional time or incur extra charges.

3. Shipping Methods and Charges

  • We offer the following shipping methods:
    • Standard Shipping: Estimated delivery time of 3-5 days.
    • Express Shipping: Faster delivery within 1 day (additional charges apply).
  • Shipping charges are calculated based on the weight, volume, and destination of the order and will be displayed at checkout.

4. Perishable and Temperature-Sensitive Items

  • Items requiring temperature control (e.g., frozen or chilled products) are shipped with appropriate packaging, such as insulated containers and ice packs, to maintain product quality.
  • Customers are encouraged to track shipments closely and retrieve packages promptly upon delivery to ensure freshness.

5. Delivery Timeline

  • Delivery timelines may vary depending on the shipping method chosen and the delivery location.
  • While we strive to meet the estimated delivery times, delays may occur due to unforeseen circumstances, such as weather or carrier issues.

6. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery progress.

7. Delivery Issues

  • If a delivery attempt is unsuccessful, the carrier may:
    • Make another delivery attempt.
    • Leave the package at a secure location.
    • Return the package to the sender.
  • Customers are responsible for providing accurate delivery addresses and contact details. Additional shipping charges may apply for re-delivery if the address provided is incorrect.

8. Damaged or Missing Items

  • If items arrive damaged or incomplete:
    • Contact us at impact-narrative@outlook.com same day of receiving your order.
    • Provide photos and details for verification.
  • We will replace damaged items or issue a refund as deemed appropriate.

9. Restricted Items and International Shipping

  • Certain food and beverage items may be restricted for international shipping due to local regulations.
  • Customers are responsible for ensuring that the products comply with their local import laws and customs requirements.

10. Refunds for Shipping Delays

  • We do not guarantee delivery times and are not responsible for delays caused by shipping carriers or circumstances beyond our control.
  • Refunds for shipping charges will be issued only if delays are directly caused by our failure to dispatch the order on time.

11. Contact Us

For questions or concerns about our shipping policy, please contact us:

  • Email: impact-narrative@outlook.com
  • Phone: +6011 2760 3133