Return Policy

We value your satisfaction and aim to provide high-quality food and beverage products. If you are not satisfied with your purchase, our return policy explains the conditions and process for returns.

1. Items Eligible for Return

  • Non-Perishable Items: Returns are accepted for non-perishable items that are unopened, unused, and in their original packaging.
  • Defective or Damaged Products: If the product is defective or arrives damaged, you may return it for a refund or replacement. Proof of damage (e.g., photos) is required.
  • Incorrect Items: If you receive the wrong item, you may return it for a refund or exchange for the correct product.

2. Items Not Eligible for Return

  • Perishable Items: Due to health and safety concerns, perishable items (e.g., fresh, frozen, or temperature-sensitive products) are not eligible for return unless defective or damaged upon delivery.
  • Opened or Used Items: Items that have been opened or partially consumed cannot be returned.
  • Customized or Personalized Products: These items are final sale and not eligible for return.

3. Return Timeframe

  • All return requests must be made within same day of receiving your order.
  • Returns will not be accepted beyond the stated timeframe.

4. Return Process

  1. Contact Us:

    • Email us at impact-narrative@outlook.com or call + to initiate a return.
    • Provide your order number, a description of the issue, and supporting photos (if applicable).

  2. Approval:

    • Once your return request is approved, we will provide instructions for shipping the item back or arranging for pickup (if applicable).

  3. Shipping the Return:

    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
    • Items must be securely packaged to prevent damage during transit.

  4. Processing the Refund:

    • After the returned item is received and inspected, we will process your refund within 7-14 business days.
    • Refunds will be issued to the original payment method.

5. Refund Limitations

  • Original shipping charges are non-refundable unless the return is due to our error.
  • We reserve the right to deny returns that do not meet the conditions outlined in this policy.

6. Contact Us

For questions or assistance with your return, please contact us:

  • Email: impact-narrative@outlook.com
  • Phone: +6011 2760 3133