Exchange Policy

We are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our exchange policy outlines the conditions and process for exchanges.

1. Items Eligible for Exchange

  • Non-Perishable Items: Exchanges are accepted for non-perishable food and beverage items that are unopened, unused, and in their original packaging.
  • Defective or Damaged Products: If you receive a defective or damaged item, you may request an exchange. Proof of damage (e.g., photos) must be provided.
  • Incorrect Items: If the item you received is not what you ordered, you may exchange it for the correct item.

2. Items Not Eligible for Exchange

  • Perishable Items: Due to health and safety regulations, perishable items (e.g., fresh, frozen, or temperature-sensitive products) are not eligible for exchange unless they are defective or damaged upon delivery.
  • Opened or Used Items: Products that have been opened or partially used cannot be exchanged.
  • Special Orders: Custom or personalized items are not eligible for exchange.

3. Exchange Timeframe

  • All exchange requests must be initiated within same day of receiving your order.
  • Exchanges will not be accepted beyond the stated timeframe.

4. Exchange Process

  1. Contact Us:

    • Reach out to us at impact-narrative@outlook.com to initiate the exchange.
    • Provide your order number, a description of the issue, and supporting photos (if applicable).

  2. Approval:

    • Once your exchange request is approved, we will provide instructions for returning the item or arranging for replacement delivery.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the exchange is due to our error (e.g., defective or incorrect item).
    • Items must be securely packaged to prevent damage during transit.

  4. Processing the Exchange:

    • Once the returned item is received and inspected, we will ship the replacement item.
    • Processing times may vary but typically take 7-14 business days.

5. Exchange Limitations

  • We reserve the right to deny exchange requests that do not meet the policy conditions.
  • Products purchased during clearance or promotional sales may not be eligible for exchange.

6. Contact Us

For questions or assistance with your exchange, please contact us:

  • Email:  impact-narrative@outlook.com
  • Phone: +6011 2760 3133