Privacy Policy

At  IMPACT NARRATIVE SDN BHD, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and shipping address.
  • Payment Information: Credit/debit card details and billing address (processed securely by our payment gateway).
  • Account Details: Username, password, and preferences (if you create an account).
  • Purchase History: Details of the products you have purchased.
  • Device Information: IP address, browser type, and operating system.
  • Cookies and Tracking: Data about your interaction with our website, including pages viewed and items added to the cart.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders, including delivery and payment processing.
  • To send order confirmations, updates, and customer service communications.
  • To personalize your shopping experience and recommend products.
  • To improve our website, products, and services based on your feedback.
  • To comply with legal and regulatory requirements.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Delivery companies, payment processors, and IT service providers to ensure smooth operations.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart contents.
  • Analyze website traffic and improve user experience.
  • Deliver personalized ads and promotions.

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

5. Data Security

We implement security measures to protect your personal information, including encryption, firewalls, and secure data storage. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your personal information, subject to legal and operational requirements.
  • Opt-out of marketing communications by following the unsubscribe instructions in our emails.

To exercise these rights, contact us at impact-narrative@outlook.com.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

  • Email: impact-narrative@outlook.com
  • Phone: +6011 2760 3133